Refund and Returns Policy

Effective Date: December 3, 2024

At Ratifree, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward and transparent Refund and Returns Policy. Please review the following terms and conditions carefully.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Timeframe: Returns must be initiated within 30 days from the date of receipt. After this period, we are unable to accept returns.
  • Product Condition: The product must be unused, in its original condition, and in the original packaging. Products that are damaged, used, or altered will not be eligible for return.
  • Non-Returnable Items: Certain products are non-returnable, including personalized or custom-made items and any items marked as “final sale.”

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 30 days of receiving your order to initiate a return. You can contact us via:

    Please include your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: After receiving your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back. Returns without an RMA number may be refused.

  3. Return Shipping: You will be responsible for paying for the shipping costs to return the item unless the return is due to a product defect or an error on our part.

3. Refund Process

  • Refund Eligibility: Once we receive and inspect the returned product, we will notify you by email about the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed and issued to the original payment method. Please note that the refund may take 5-7 business days to appear on your account, depending on your payment provider.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at (207) 555-9876 or via email at contact@ratifree.com. We will arrange for a replacement or a full refund at no additional cost to you.

6. Contact Information

If you have any questions or need assistance with returns, refunds, or exchanges, please contact our customer support team:

We are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, please do not hesitate to reach out to our customer service team.

This Refund and Returns Policy is part of our commitment to customer satisfaction and is subject to change without notice. Please review this policy periodically for any updates.