Sales Policy

Effective Date: December 3, 2024

At Ratifree, we are committed to providing a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of our products through our website ratifree.com. By placing an order, you agree to abide by the following terms.

1. Product Pricing and Availability

  • Pricing: All prices displayed on our website are in U.S. dollars. Prices may change due to sales promotions, market conditions, or other factors. We reserve the right to change prices at any time without notice. The price of the product at the time of your order will be honored.
  • Product Availability: While we strive to keep our website updated with accurate product availability, some products may sell out quickly. In the event that a product is out of stock, we will notify you immediately and offer options such as:
    • Backordering: We can place the item on backorder, and you will be notified when it becomes available again.
    • Product Substitution: If the exact item is unavailable, we may suggest similar items for you to choose from.

2. Ordering Process

  • Order Confirmation: After placing your order, you will receive an Order Confirmation email. This email will include your order number, items purchased, total cost, and estimated delivery date.
  • Order Modifications: If you need to make any changes to your order (such as adding or removing items, or changing shipping details), please contact us immediately at (207) 555-9876 or contact@ratifree.com. We can only modify orders before they are processed for shipping.

3. Payment Terms

  • Accepted Payment Methods: We accept credit cards, debit cards, and PayPal. All payments are processed securely using industry-standard encryption. By providing your payment details, you authorize us to charge your account for the total amount of your order.
  • Payment Authorization: Your payment will be authorized and charged once the order is confirmed. If there are any issues with payment processing, we will notify you promptly.

4. Sales Tax

Sales tax will be calculated based on the shipping address provided at the time of checkout. The applicable tax rate will depend on the laws of your location.

5. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping options depending on your location. Delivery times may vary based on the shipping method selected at checkout.
  • Shipping Fees: Shipping costs are calculated at checkout based on the size and weight of your order and the delivery address.
  • Order Processing Time: Orders are processed within 1-2 business days. However, processing times may be longer during high-demand periods or holidays. Once your order has shipped, you will receive a tracking number.

6. Returns and Exchanges

If you are not completely satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange items.

  • Return Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Return Condition: Items must be unused, in original packaging, and in resellable condition.

7. Customer Support

If you have any questions regarding your order, payment, or shipping, please feel free to contact us:

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.

8. Limitation of Liability

While we make every effort to ensure the accuracy of product descriptions, images, and pricing, we cannot be held liable for any errors, omissions, or discrepancies. In the event of an error, we will notify you as soon as possible and provide solutions such as price adjustments or product substitutions.

9. Changes to This Policy

We reserve the right to modify this Sales Policy at any time. Any updates or changes to this policy will be posted on our website with the updated Effective Date. We encourage you to review this policy periodically to stay informed of any changes.

By placing an order with Ratifree, you acknowledge and agree to these terms. Thank you for choosing us!